Connecting the Gap ("we," "us," or "our") operates the 9 for Grief campaign and the website at connectingthegap.org (the "Site"). We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or making a donation, you agree to the practices described here.
Information We Collect
We collect information you provide directly and information gathered automatically when you use the Site:
- Information you give us — such as your name, email address, mailing address, and phone number when you donate, sign up, volunteer, or contact us.
- Donation information — payments are processed by trusted third-party providers (such as PayPal). We do not store full payment card numbers on our servers; we may receive confirmation details and the amount donated.
- Automatically collected information — such as your IP address, browser type, device information, pages viewed, and general usage data, collected through cookies and similar technologies.
How We Use Your Information
- To process donations and send receipts or acknowledgements.
- To respond to your questions, requests, and communications.
- To send updates, newsletters, and information about our programs (you may opt out at any time).
- To operate, maintain, and improve the Site and our services.
- To comply with legal, tax, and reporting obligations as a 501(c)(3) nonprofit.
How We Share Information
We do not sell or rent your personal information. We may share information only:
- With service providers who help us operate (such as payment processors, email and analytics providers) under obligations to protect your data.
- When required by law, regulation, legal process, or to protect the rights, safety, and property of Connecting the Gap or others.
- In connection with a merger, reorganization, or similar event, consistent with this policy.
Cookies & Analytics
We use cookies and similar technologies to remember preferences and understand how the Site is used. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our programs serve children, but the Site is intended for use by adults. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.
Your Choices & Rights
- You may opt out of marketing emails by using the unsubscribe link or contacting us.
- You may request to access, correct, or delete the personal information we hold about you, subject to legal and recordkeeping requirements.
Third-Party Links
The Site may link to third-party websites and services (such as donation or social media platforms). We are not responsible for the privacy practices of those sites; we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Connecting the Gap
Charlotte, NC
Email: info@connectingthegap.org
Phone: 980-785-3996